SAMS Technical Support - The Semarca Corporation

Software Maintenance Plan

The Semarca Corporation offers superior Technical Support and updates through our Software Maintenance Plan (SMP). This annual subscription provides your users with online support through SAMS as well as telephone support to answer your software questions. The SMP also gives you priority placement when requesting custom reports, special programming, and other requests.

Online Help

The Semarca Corporation provides it's users with an online Help Menu that is updated regularly. We also offer email support within SAMS which is always answered in a timely manner.

Updates

Version updates are generally released every quarter, with occasional updates released in between. These updates are available free of charge to all Software Maintenance Plan subscribers.

Users Group

If you ever have a question that you wish to propose to your fellow users, simply subscribe to SAMS Users Group. This community of "power users" works together to provide each other with ideas and support- not just for SAMS, but for organizations in general.

Contacting Tech Support

When the need arises to contact The Semarca Corporation technical support department, please provide the following information so we can quickly and accurately answer your questions.

Exactly where are you in SAMS?

What are you trying to accomplish?

What steps have you already taken?

What are the results you received from those steps?

If your question involves a report, please attach the report with your e-mail.

Please include your name, company name and contact information.

Submit this information to Tech Support via the Help Menu in SAMS.

Technical Support Hours are: 8am - 5pm CST, Monday through Friday

SAMS Modules