Technical Support

Software Maintenance Plan

The Semarca Corporation offers superior Technical Support and updates through our Software Maintenance Plan (SMP).  This annual subscription provides your users with online support through SAMS as well as telephone support to answer your software questions.  The SMP also gives you priority placement when requesting other Services such as custom reports, special programming, and other requests.

Online Help

The Semarca Corporation provides it's users with an online Help Website that is updated regularly.  We also offer email support within SAMS which is always answered in a timely manner - on the SAMS menu, choose HELP/Send Message to Tech Support.

Updates

Version updates are generally released every quarter.  These updates are available free of charge to all Software Maintenance Plan subscribers.

Training

Training courses are provided per each SAMS Module.  They can span complete full days, or preferably presented in one hour formats daily for a week or more.  Please contact us for an estimate of time and cost for the modules you would like to cover in your sessions.

Contacting Tech Support

When the need arises to contact The Semarca Corporation technical support department, please provide the following information so we can quickly and accurately answer your questions.

       1. Exactly where are you in SAMS?
       2. What are you trying to accomplish?
       3. What steps have you already taken?
       4. What are the results you received from those steps?
       5. If your question involves a report, please list the folder and name of the report in your e-mail.
       6. Please include your name, company name and contact information.

Submit this information to Tech Support via the Help Menu in SAMS. 

Technical Support Hours are: 8am - 5pm CST, Monday through Friday